Supplement Fulfillment
Done the EI Way

Production doesn’t end when a product is bottled. It continues through inventory control, order accuracy, and delivery — all documented within the same quality framework. Whether it’s DTC, FBA, or national retail, our team moves your product fast and clean.

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  • 0 Same-Day Ship
  • 0 Pick Accuracy
  • 0 Delivery Rate
Integrated Fulfillment

A Full-Service Extension of Your Supply Chain

Because we make what we ship, our fulfillment system begins where production ends:

  • We store finished goods under validated temperature and humidity controls.
  • Same-day order processing via account manager or synced software.
  • Orders ship under your brand name with automated tracking confirmations.

From Lot Release To The Doorstep

Our fulfillment at is an extension of manufacturing,. Finished goods roll straight from lot release into monitored storage, then out the door under your brand with full traceability and same-day speed.

Lot Release → Storage

Controlled inventory begins here

Finished lots are transferred directly into climate-controlled inventory. Each SKU is labeled, barcoded, and linked to its master batch record.

Order Receipt → Verification

Direct from your order system or via account manager

Orders are received electronically, validated against available inventory, and queued for same-day pick and pack.

Pick, Pack & Ship

Every shipment leaves under your brand name

Team members pick by lot number, confirm accuracy, and package products for domestic or international delivery.

Returns & Reconciliation

Product integrity maintained even in reverse

Unopened returns are re-inspected and restocked; damaged items are documented and destroyed. Records update automatically.

Launch & Scale with Confidence

DTC, Wholesale & 3PL Integration

Whether you handle logistics or prefer a turnkey solution, we can fulfill, track, and deliver your products efficiently.

We support Shopify, WooCommerce, Amazon, and other major marketplace integrations for seamless inventory and tracking. Our warehouse team manages pallet prep, freight coordination, and serial/lot tracking for compliance.

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  • eCommerce Compatibility
    eCommerce Compatibility
    Integrates with Shopify, WooCommerce, Amazon, BigCommerce, and other leading platforms.
  • Automated Order Flow
    Automated Order Flow
    Orders sync directly from your store or system, reducing manual entry and human error.
  • Real-Time Inventory Updates
    Real-Time Inventory Updates
    Stock levels and shipment statuses update automatically to keep your storefront accurate.
  • EDI & API Connections
    EDI & API Connections
    Secure integrations available for B2B and retail partners requiring standardized data exchange (850 / 856 / 810 formats).
  • Tracking Feedback
    Tracking Feedback
    Carrier tracking numbers push back to your sales channels instantly for transparent customer communication.
  • Flexible Channel Support
    Flexible Channel Support
    We accommodate direct-to-consumer, practitioner, and distributor order sources all within the same GMP-controlled environment.
Shipping

Reach Every Customer, Reliably

From regional clinics to international distributors, we manage every shipment under your brand name with transparent rates and timely confirmations.

  • Domestic and international carrier and freight options.
  • Expedited and standard service levels.
  • Optional insurance and delivery confirmation available.
  • All orders ship from our Kansas City facility.

We evaluate carrier options per zone and service level to balance speed and cost — leveraging long-term carrier relationships for dependable, affordable rates.

Custom Packaging

Packaging That Reflects Your Brand

Every shipment is an extension of your identity. From custom box tape to branded inserts, we make sure your fulfillment experience matches your brand’s presentation — consistent, professional, and polished.

  • Custom Packaging

    Boxes, bubble mailers, or eco-friendly options matched to your product line.

  • Branded Tape & Labels

    Add your logo or tagline for a recognizable unboxing moment.

  • Product Inserts

    Include educational sheets, promotional offers, or product use guides.

  • Add-Ons

    Stickers, tissue paper, seals, or thank-you cards — tailored for each SKU or campaign.

Need help designing any of these elements? Our Design Services team can help you create cohesive, compliant packaging and print materials that align with your brand.

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Returns

Returns That Protect Your Brand

Every returned item is processed under the same quality system that produced it.

  • Unopened products re-enter inventory after inspection and documentation.
  • Damaged or opened units are destroyed according to SOP and logged for traceability.
  • Shipping-related claims are investigated and credited according to carrier policy.
Transparent Billing

Simple, Predictable, and Fully Itemized

We believe billing should be as organized and traceable as the fulfillment process itself. Every service, shipment, and storage unit is documented, reviewed, and invoiced with the same precision we apply to your products.

  • Consolidated Monthly Invoicing
    Consolidated Monthly Invoicing
    All fulfillment, storage, and outbound shipping fees are combined into one monthly invoice, billed on the first business day of each month for the prior month.
  • Itemized Line Reporting
    Itemized Line Reporting
    Each invoice lists storage volume, shipment totals, returns, printed materials, and any optional add-ons — giving you clear visibility into what you’re paying for.
  • Automatic Receipts & Secure Payment
    Automatic Receipts & Secure Payment
    Payments are automatically processed via your authorized card on file. Receipts are emailed instantly to your account’s billing contact for digital recordkeeping.
  • No Hidden Fees
    No Hidden Fees
    Every charge is pre-defined and approved. Requests for special handling, packaging, or integrations are quoted separately and only billed once confirmed.
  • Real-Time Account Visibility
    Real-Time Account Visibility
    Your account dashboard includes up-to-date summaries of invoices, payments, and pending transactions — so you can see your balance at any time.
  • Custom Reporting on Request
    Custom Reporting on Request
    Need historical billing data or year-end documentation? We can provide consolidated statements or category reports for accounting and audit purposes.

Why Brands Use Our Fulfillment

Fulfillment isn’t just about moving boxes — it’s about protecting the integrity of every lot you’ve trusted us to make. Our process, people, and systems are tuned for accuracy, speed, and total visibility, giving you confidence that the product that leaves our dock represents your brand at its best.

  • 99.8 % Product Pick Accuracy

    Barcode scan + manual verification ensure the exact product and quantity leave the shelf and reach the customer every time .

  • Same-Day Order Turnaround

    Orders received by cutoff ship that same business day keeping your customers supplied and your sales momentum steady.

  • GMP-Controlled Environment

    The same cleanroom discipline that governs our manufacturing floor extends into fulfillment; controlled, documented, and auditable.

  • Domestic & International Reach

    We ship under your brand name across the U.S. and globally, with real-time tracking and customs-ready documentation.

  • Brand Presentation Support

    From custom box tape to inserts, your fulfillment reflects your brand’s identity — clean, consistent, and on-message.

  • Transparent Monthly Billing

    Clear, predictable invoicing that aligns with your actual activity — no hidden surcharges or surprise fees.

Common Questions About Fulfillment


Who can use EI Fulfillment?

Our fulfillment program is designed primarily for brands whose products we manufacture. We occasionally accept third-party manufactured products that meet our intake and labeling standards.

Can I store finished goods long-term?

Yes. Finished goods can remain in climate-controlled storage for ongoing distribution or future campaigns. We monitor inventory monthly and can provide count reports on request.

Can my system integrate directly with yours?

Yes. We can evaluate a secure API or EDI connection to automate order flow and tracking updates.

Can I include packing slips or branded documents?

Yes. You can provide digital templates or printed materials to include in every order, subject to approval.

Which carriers do you use?

We primarily ship through USPS and UPS, with FedEx and DHL options available for special cases or international orders.

Can you ship internationally?

Absolutely. We prepare customs documentation, ensure product eligibility, and provide tracking through international postal or courier partners.

Can I customize my packaging?

Yes. We offer branded box tape, printed inserts, tissue, and custom cartons. Our team helps you select and manage materials that fit both your aesthetic and compliance requirements.

Who handles communication with the customer?

Your brand remains the customer-facing contact. We support your internal team by managing the physical receipt, inspection, and documentation of returned goods.

Let’s Ship What You’ve Built

Your products already meet our manufacturing standards. Whether you’re scaling a practitioner brand or managing national retail supply, let our fulfillment team carry that same precision through to your customers.

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