Privacy and Return Policies


Privacy Policy

Introduction

Enzymes, Inc. respects each individual’s right to personal privacy. We will collect and use information through our Web site only in the ways disclosed in this statement. This statement applies solely to information collected at Enzymes, Inc. Web sites.

Part I. Information Collection

Enzymes, Inc. collects information through our Web sites at several points. We collect the following information about primary visitors: IP address for website statistics only, name, address, phone number, email and payment information for registered users and orders. New Healthcare Professionals will need to provide a valid copy of their license via fax or mail before ordering professional products. More information may be required on a case to case basis.

We may also collect referral information which our users divulge about other people usually from other Healthcare Professionals. Enzymes, Inc. does not actively market to children, and we never knowingly ask a child under 13 to divulge personal information.

We do employ cookies. A cookie is a small text file that our Web server places on a user’s computer hard drive to be a unique identifier. Cookies enable Enzymes, Inc. to track usage patterns, store shopping cart information and deliver customized content to users. Our cookies do not have an expiration date. Our cookies do not collect personally identifiable information.

Banner advertising appearing on our Web site may collect the following information: IP address, for statistical data only.

Part II. Information Usage.
The information collected by Enzymes, Inc. will be used for order processing, shipping, statistical data, marketing, tax fulfillment, and accounting purposes. Users who provide information may receive phone calls, emails, and/or written correspondence from company employees and management.

Registered users may receive additional announcements from us about products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.

The information we collect will be used to create customer profiles based on browsing or purchasing history. We may supplement information collected at our Web site with data from other sources such as credit history to authorize purchases.

We may share data with the following third parties: UPS, FEDEX, USPS, PayPal, credit card services, valued partners, and/or financial credit check institutions, collection agencies. These third parties will use the information as follows: for order shipment, payment processing, credit checks and/or monetary collection.

We offer links to other Web sites. Please note: When you click on links to other Web sites, we encourage you to read their privacy policies. Their standards may differ from ours.

Our policy on information collection or uses is subject to change. Please check this section frequently for any updates.

Part III. Access to Information
Enzymes, Inc. maintains the accuracy of our information by verifying information as needed when new accounts are set up. You can verify your information by calling 800-647-6377 Monday through Friday, 8 a.m. to 5:30 p.m. Central time or emailing us at info@enzymesinc.com.

Part IV. Problem Resolution
If problems arise, users may contact Enzymes, Inc. by phone or the email address stated above. We are committed to resolving disputes within 72 hours.

Part V. Data Storage and Security
Enzymes, Inc. protects user information with the following security measures: Firewall, SSL encryption, credit card encryption and limited data access.

Return Policy

Enzymes, Inc. will issue a credit or refund for any item(s) returned within 45 days of the invoice date. For a return authorization, please call 1-800-637-7893 between 8:00 a.m. and 5:30 p.m. (CT). All returned product must be in its original condition. No credit or refund will be issued for product returned after 45 days.

 

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*The information contained on this site is not intended or implied to be a substitute for professional medical advice provided by a physician or other health care professional. Readers are asked to consult other sources as well as to obtain direct consultation with a physician when making decisions about their health care. The statements on this site have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, mitigate, cure or prevent any disease.